Onboarding Policies

1. Client Onboarding (Patients & Families)

Verification & Account Setup

• Full legal name
• Verified phone/email
• Address (for in-home visits)
• Emergency contact
• Optional: insurance card

Safety & Consent

• NurseApp is not for emergencies - call 911
• Care provided by licensed independent providers
• All bookings, payments, and communication must occur within NurseApp

Payment Setup

• Valid credit card or payment method required
• Payment authorization at time of booking

Training / Orientation

• Simple in-app tutorial: How to Book, How to Pay, How to Rate
• Trust reminder: PHIA & PIPEDA compliance + insurance coverage applies only when booking via NurseApp

2. Provider Onboarding (Nurses & Allied Health)

Credential Verification

• Professional license (RN, LPN, CCA, etc.)
• Malpractice insurance certificate
• Government-issued ID
• Background check (criminal + vulnerable sector)
• NurseApp staff manually review + approve

Compliance Training

• PHIA & PIPEDA compliance
• Documentation & reporting standards
• Anti-bypass, cancellation, and reliability policy
• Infection control & safety best practices

Reliability & Cancellation

• Maintain >95% reliability rate
• Cancellations within 24 hrs = penalty or strike
• 3 strikes = suspension

Payment & Fees

• Weekly payouts via secure transfer
• Provider retains X% of booking fee (stated in contract)
• Bonuses for reliability, referrals, and CarePods

3. Joint Safety Policies

Verify Provider ID

Both parties agree to verify provider ID before each visit.

Safe Environment

Keep environment safe, well-lit, and accessible.

Report Incidents

Report incidents immediately via NurseApp safety channel.

4. Audit & Enforcement

Platform Logs

NurseApp maintains logs of all bookings & payments.

Compliance Audits

Random compliance audits conducted quarterly.

Violations

May result in account suspension, termination, or legal remedies.